Please read our cancellation, return and refund policy carefully before placing your order.
At Ember Candle, we take great care in preparing and packaging every order. However, in the event that your product is damaged during transit, we will assist you with the applicable replacement or refund.
To help us verify any transit-related damage, we strongly recommend recording a continuous video while opening your package.
If your package or product arrives damaged, please contact us as soon as possible with your order number along with clear photographs and a video showing the condition of the package and product.
Please note that valid visual evidence may be required to process a return, replacement or refund request.
Cancellation requests should be submitted as soon as possible after placing an order.
An order may be cancelled only if it has not yet been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible.
To request a cancellation, please contact us with your order number and registered contact details.
If a refund is approved, the applicable refund amount will be processed through the original payment method or another method communicated by our support team.
The time required for the refund to reflect in your account may vary depending on your bank, card issuer or payment service provider.
If you receive a damaged product, please notify us promptly after delivery. Please provide your order number along with clear images and video evidence of the damaged package and product.
After reviewing the submitted information, Ember Candle will determine the appropriate resolution, which may include a replacement or refund.
Certain products may not be eligible for return or refund due to their nature or condition. Product-specific return conditions, where applicable, will be communicated at the time of purchase.
To request a cancellation, return, replacement or refund, please contact us at yashaswib12@gmail.com or +91 6291522502 .
Please include your order reference number and relevant photographs or videos so that we can review your request and assist you as quickly as possible.